[{"data":1,"prerenderedAt":11},["ShallowReactive",2],{"block-claim":3},{"id":4,"slug":5,"title":6,"btn_title":7,"documents":8,"content":9,"createdAt":10,"updatedAt":10},10,"claim","Submit a complaint","Download the complaint template",[],"# File a Complaint\n\nYou can send your complaints by mail to the following address:  \n**ClubFunding – 19 rue Cambacérès, 75008 Paris**,  \n\nor by email to: [reclamations@clubfunding-group.com](mailto:reclamations@clubfunding-group.com)  \n\nYou will first receive an **acknowledgment of receipt** of your complaint, and within a **period of ten business days** following the receipt of your request, you will receive a notification informing you of the **admissibility or not** of your complaint.  \n\nAs part of the review of your complaint, the **ClubFunding** team will verify:  \n- whether the complaint form has been correctly completed,  \n- whether the information provided is clear,  \n- and whether all required supporting documents have been submitted.  \n\nIf this is not the case, **ClubFunding** will send you, at the latest within a **period of ten business days** from the receipt of your complaint, a notification explaining **clearly the reasons** why the request cannot be accepted, and inviting you to **complete or reformulate** it.  \nAny delay in the handling of complaints will be **immediately notified** to you by the **ClubFunding** team.  \n\n### Recourse in case of disagreement  \n\nIn case of disagreement regarding the handling or outcome of your complaint, you have the option to contact the **mediation service of the Autorité des Marchés Financiers (AMF)**:  \n👉 [AMF Mediator](https://www.amf-france.org/fr/le-mediateur)  \n\nYou also have the option to **file an appeal** before the **competent jurisdiction or authority**.","2025-11-07T08:09:40.000000Z",1785416292571]